Due Diligence – Why, What, When, How and Where ?
We approach each project as a unique problem and try to find customized solutions. We realize that not all customers have the same needs, experience, or resources. By asking the right questions upfront and framing problems in the right context, we find a balance between effective solutions and cost. Our effective problem-solving approach begins and ends with undertaking each step in a continuous consultation and dialogue with our customers:
- Problem Definition – What is the issue? What is at stake? Is it safety related? Is it a known issue ?or Is the problem company specific? Is it an isolated event or recurring problem? What has changed?
- Research – Is the problem a known issue in industry? Are there any known solutions? Is it necessary to conduct testing? What is the prior art?
- Approach – Do we have the means or experience to solve the given problem? What techniques can we apply? Why? Which tests must be carried out? In which order?
- Sample and Instruction Submission – Discuss the problem and approach with the customer and educate them about expectations and alternatives. Get their approval.
- Progress Updates – Keep client informed at each stage and determine if any change in course is required.
- Discussion of Results – What was found? How does the finding relate to the problem? What may be sources of the problem? How can the company overcome it? Recommend a long term solution.